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Generating value for everyone
Successful Performance Measurement and Performance Management programs, need passion, determination and the commitment of everyone top down to the process. They can be time heavy and intellectually demanding to create. It is hard management work, but it is management work that has to be done because as we all know, you only get what you measure.
This is where Generate Group can help. Generate Group knows and understands what our successful customers inspect and expect to achieve their high performance. Generate Group also understands the structure, technology and critical activities that make high performance a reality.
Generate Group offers more than just the technology. We can help you build a successful Performance Management structure and documentation that is design matched to your operating systems. People we work with are able to use the proven disciplines of Business Performance Management to align staff actions with your club’s Vision and Objectives.
Generate Performance Measurement tools enable you to deliver a consistent product to your customers because staff measure what management measures. Generate Performance Management tools enable business process design, focus and alignment. The right people measuring the right things.
Generate Performance Management focuses on operational consistency and delivers clear visibility of business performance by accurately measuring variances between actual results and target results. Read More |
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If you don’t measure it, you won’t manage it.
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The most valuable knowledge in any endeavour is, ‘Where are we now?’ This is the basis of all navigation. Only by knowing where we are now, and comparing current measurements with prior results, can we establish the direction we’re heading, the progress we’re making and the actions required to achieve our target. Performance measurement must be reliable, timely, accurate and actionable. It is of little value to know where you once were if you do not know where you are now. |
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Argus was the watchman for the Greek Gods, always watching, with 100 eyes that never all slept at once.
Generate Argus® is a 24x7 Managed Service that independently monitors the critical processes that influence your performance to ensure you receive maximum value from your performance measurement technology.
Generate Argus® helps you maintain consistent levels of performance by using the proven disciplines of Knowledge Management and Performance Management to align staff actions with your club’s Vision and Objectives.
Weekly Argus® reports focus on operational consistency and reliability. Monthly reporting of results and trends deliver visibility and communication of business performance by measuring variances between actual results and target results. Impact analysis of monthly results will identify internal progress and include recommendations for improvement opportunities.
Argus is capable of delivering and supporting the desired results by providing a total Performance Management solution that includes documentation, ongoing support and independent analysis. |
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IBM
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Marketing Strategy
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Generate Value
Clubs need to engage their local communities to increase community participation and to achieve community wide recognition as a valuable community asset. Businesses in the local community need a cost effective way to respond to the sophisticated marketing tactics of corporate business.
Generate Group Club Rewards® is a complete marketing strategy that utilises the significant membership management infrastructure clubs posess, to operate a community based marketing and loyalty program that rivals the loyalty programs operated by large corporations. By providing merchants with an effective loyalty and marketing tool for a fee, the club will be able to operate an ongoing marketing program as a profitable venture in its own right.
Members will use their existing membership card, when they visit chosen local businesses, to enjoy the same value that the card provides within the club. Members will earn and spend loyalty points as well as receive entries into club loyalty promotions. This will generate new value for the club members, local businesses and the local community.
Operated as “Club Name” Club Rewards, the program enables clubs to engage the local community while building branding and positioning for clubs as a leading community assets that provide high value through the membership card. Read More
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Louis Allen Allen Consulting Group
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Customer Service
Point of Sale terminals (POS) are an essential component of your business’s performance. That is why it is important to choose a POS designed specifically for your industry needs.
Generate POS is designed for the Australian club industry as an integral part of your Knowledge Management solution. Seamlessly connected to your entire knowledge base, this highly developed and technically advanced POS is able to access and provide all the critical sales information staff require to deliver premium customer service.
Fast & Easy to use touch screen, Multi site and Stand-alone, Hand held wireless POS unit, Restaurant & Kitchen printing, Multi level Gaming loyalty, Voucher printing, RFID logon, 42 price levels per product, Multi Cash Drawers, Wet area, fanless POS hardware.
As an integral part of your total Generate solution, Generate POS and Generate PocketPOS both access all their data from a single main data base generating efficiency, value and ease of use. Generate POS & PocketPOS both connect to multiple kitchen printers, Bevlink, stock control and inventory in real time. Integral card swipe connects POS & PocketPOS to your gaming/loyalty system and to Generate Group Club Rewards as well as products, costs, selling price levels, discounts, customer accounts and staff accounts.
Generate GCSPOS connects to Golf Computer Systems entire knowledge base to process the sophisticated customer service capabilities of this market leading Golf and Sports system.
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Generate Stock Control tracks the movement of stock to ensure all revenue opportunities are collected. Generate Stock Control gives you instant visibility over this critical business activity with instant reconciliation with POS sales.
When linked to Generate Bevlink, the recording of stock transfers for all open portion beverages is automatic and accurate. Packaged stock transfers and wastage can be easily and quickly captured as they occur and where they occur, using the Point of Sale or hand held barcode scanners.
Recipe function will deduct stock items from recipe item sales.
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Generate Inventory ensures your staff are always able to meet product demand while maintaining target stock levels.
Generate Inventory is connected live to your Generate data base to keep you up to date with restocking and purchasing requirements. Purchase orders can be automatically created and converted to invoices when stock arrives to automatically update your stockholding and costs.
Automatic restocking lists also serve as stock take lists, making every restocking a mini stocktake to verify inventory levels. Sort products by area, main levels, categories, sub categories, sizes and portions. View product sales by value, margin, quantity, time and operator. View actual inventory usage with Bevlink independently of POS data.
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Generate Gaming delivers a high security, real time connection to your gaming system and links to every Gaming reward system on the market.
Generate Gaming delivers a high security, real time connection via the POS, PocketPOS and Club Rewards to every Gaming reward system on the market. Your members will benefit from the enhanced service provided by the ability to earn and redeem points. Your business will benefit from the customer activity information available when a member swipes their card when making purchases.
Multiple loyalty levels with 42 automatic price/discount levels and split points/cash payments.
Generate gaming connects with Generate Group Club Rewards to extend your gaming loyalty system into the wider community and collect valuable customer activity information
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Golf and sporting clubs need to control high peak customer service and demanding member requirements. GCSPOS offers a number of choices when it comes to how members can use accounts at points of sale.
You can elect to operate any or all of the following features.
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Provide your members, corporate customers, function guests, management and staff with internal and external debtor account management that has been proven and tested by our customers for more than 12 years.
Manage tables, dry tills, corporate accounts, functions, gift cards and room charge accounts.
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Restaurants and Bistros require tight process management in order to meet customer expectations and make a profit so Generate Restaurant and Bistro is packed with features for this demanding environment.
Generate Restaurant data flows between POS, Stock Control, Inventory, Kitchen Prep, Function planning, Accounts and Loyalty to deliver consistency and control costs.
Table accounts can be moved, combined, part paid, charged to monthly and room accounts as well as Motel charge back systems with Food, Beverage and Miscellaneous summaries.
PocketPOS hand held ordering improves service, increases sales and reduces wage costs. |
Generate Kitchen Prep is ‘Mise en Place’ without the administration headache.
It connects seamlessly to your main data base products and prices to help you to quickly and easily build and maintain Kitchen items, Recipe items and Menu items.
Build corporate knowledge and consistent performance by fine tuning performance capability and performance targets.
Accurately cost menus and retain corporate knowledge independent of staff availability.
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Designed as an integral component of your business management program, Generate Function Planning is linked to your Generate knowledge base to automatically update all of your suppliers, products and costs so you can accurately measure function performance
Enforced process compliance and user prompting enable you to build a consistent function service and to retain and develop corporate knowledge.
Automatically updating products and costs from inventory invoicing means this is not just a booking sheet. Generate Function Planning can forecast and review function costs.
Multi user capability means improved communication, higher efficiency and better customer service. Successful functions produce great word of mouth marketing.
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Generate Group maintains a dedicated training facility with live interactive training facilities.
Professional and dedicated training is an integral element of a successful Solution and we recommend you take full advantage of our dedicated training centre located in Taren Point, NSW.
Onsite training is available upon request. Generate Group training is accredited by Club Management Development Australia for the Certified Club Managers Award.
Generate Group offers a range of training services providing assistance in the operational knowledge of Generate’s Performance Measurement Technology. You can select from a range of course options or contact us to discuss your specific training needs. |
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Generate Performance Delivery Centre’s vision is to assist customers to achieve their vision and objectives with the Generate Solution.
Customers receive high value assistance to achieve their business performance targets with their Generate Solution.
Our Objectives are to:
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Generate Group develops and integrates products that deliver specific capability aligned with our customer’s vision and objectives. We provide all the technology hardware required to operate the Generate Solution at its optimum.
Our hardware is aligned with industry advancements and our team of technicians constantly evaluate market trends and identify opportunities for new hardware products.
All Generate hardware comes with a minimum 12 month back to base warranty and Generate can handle all arrangements regarding repairs to hardware purchased with their systems.
If your essential computer hardware has to be returned to Generate Group for repair - in or out of warranty, the essential operation this equipment performs can be maintained by utilising our Temporary Equipment Replacement Service.
Generate also maintains stock of all consumables and peripheral replacements e.g. printer ribbons, paper and cash drawer inserts.
All your operational hardware requirements are catered for.
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